Återbetalningspolicy

We want you to be happy with your Capini Firenze piece. If it isn't right for you, you can return it. This policy applies in addition to your statutory rights as a consumer, which it never limits.

1. 30-day returns

You can return any item within 30 days of delivery, without giving a reason. This is longer than the 14-day right of withdrawal provided by EU and UK law.

You may handle and inspect the item as you would in a shop. Please return it complete and in its original packaging. If an item has been used beyond what is needed to inspect it, we may deduct an amount that reflects the loss in value.

2. How to return

1. Write to service@capinifirenze.com with your order number (you can also use the withdrawal form below).
2. We send you a free prepaid return label (usually a QR code you show at the post office, no printing needed).
3. Pack the item securely, remove or cover any old labels, and drop it off within 14 days of contacting us.

Please do not send items back without contacting us first: returns go to the address on the label we send you, not to our company address.

3. Return shipping

Return shipping is free. We cover the cost of the label.

4. Your refund

We refund the full price of the returned item to your original payment method, together with the standard shipping cost you paid (if you return the whole order). The extra amount paid for Priority Shipping is not refunded, unless the return is due to our error.

We issue the refund within 14 days of receiving your return request. We may wait until we receive the item back, or until you send us proof of shipment, whichever comes first. Depending on your bank, the amount can take up to 10 business days to appear on your statement.

5. Damaged, faulty or wrong item

If your item arrives damaged, faulty or is not the one you ordered, write to us with your order number and a photo. We will send a replacement or refund you in full, including all shipping costs, at no cost to you.

6. Guarantee and warranty

Legal guarantee: all products are covered by the statutory guarantee of conformity that applies in your country (in the EU, at least 2 years from delivery).

5-year warranty on the Ferrara: in addition, we guarantee the Ferrara case for 5 years against defects in the leather, finish, stitching and structure under normal use. It does not cover damage from misuse, accidents or normal wear. The natural patina of the leather is not a defect. To make a claim, write to us with your order number and photos.

7. Exchanges

To exchange an item (for example, a different model or colour), return it as described above and place a new order. If we sent you the wrong model, we will exchange it free of charge.

8. Withdrawal form

If you wish to withdraw from your purchase, you can copy, complete and email this form to service@capinifirenze.com (its use is optional):

To Capini LLC, 911 E Atlantic Blvd, Ste 101, Pompano Beach, FL 33060, United States, service@capinifirenze.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Date: ______

9. Contact

Capini LLC (trading as Capini Firenze)
911 E Atlantic Blvd, Ste 101, Pompano Beach, FL 33060, United States
Email: service@capinifirenze.com
Customer service: Monday to Friday, 9 AM–6 PM (CET). We reply within 24 hours on business days.