Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at service@capinifirenze.com.
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Our estimated delivery time is 7–15 business days (processing + transit). Orders are processed Monday through Friday, excluding major holidays. Once dispatched, you’ll receive tracking by email.
We provide free shipping on all orders within Ireland & Europe
over €80. Please visit our Shipping Policy page to learn more.
Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at service@capinifirenze.com and we’ll be happy to assist you.
We offer a 30-day return policy. If you're not satisfied with your purchase, Items can be returned within 30 days of delivery. You can find more details on the Refund Policy Page.
If you receive a damaged or defective item, please contact us immediately at service@capinifirenze.com with details and photos of the issue. We will work to resolve the problem promptly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
All available items are listed on our website. If a product is out of stock, you can contact us via email at service@capinifirenze.com.
Yes! We source our products from trusted manufacturers and ensure they meet high-quality standards.
At the moment, we do not offer gift wrapping services, but all items are carefully packaged before shipping.
Unfortunately, we do not offer custom orders at this time.
No, you can checkout as a guest.
You can reach our support team via email at service@capinifirenze.com or through our Contact form on the website. We aim to respond within 24-48 hours.
