Your operational confidence is paramount. If your gear doesn’t meet the standard, leverage our straightforward return and refund process.
We accept returns only for new, unopened products. Final sale items cannot be returned.
Returns are accepted within 30 days of delivery.
To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included.
To initiate a return, contact us at service@capinifirenze.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.
Customers are responsible for return shipping unless the item is damaged or incorrect.
Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.
If you have any questions about your returns, just reach out to us at service@capinifirenze.com. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–6 PM, to help you out.
