Thank you for choosing Capini Firenze. At Capini Firenze, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward, worry-free return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return:
1. Contact Us: Before returning any items, please contact our support team at service@capinifirenze.com to initiate the return process.
2. Easy Resolution: Once your return request is approved, we will provide you with instructions. In many cases, to provide the best service, we may offer a direct replacement or a full refund without the need for you to ship the item back.
Return Shipping (Always Free):
At Capini Firenze, returns are free for the customer. We are responsible for all return shipping costs, ensuring you never have to pay out of pocket to resolve an issue with your order.
Refund Process:
Once your request is approved—or your return is received—your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 10 business days.
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at service@capinifirenze.com with details and photos of the issue. We will ship a replacement or issue a full refund at no extra cost to you.
Exchanges:
The fastest way to ensure you get what you want is to contact us regarding your current item. Once the resolution is approved, you can make a separate purchase for the new item if needed.
Contact Information:
Phone: +55 38 99967-5135
Email: service@capinifirenze.com
Address: Square SC - Rod. José Carlos Daux, 5500 - Saco Grande, Sala 211, Bloco Campeche A, Florianópolis - SC, 88032-005, Brazil
Support Hours:
Monday to Friday: 09:00 AM to 6:00 PM (GMT-3)
Company Information:
Company: CAPINI NEGOCIOS DIGITAIS LTDA
Reg. Number (CNPJ): 60.491.553/0001-16
